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Mar 23, 2024 · The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it.Jun 20, 2021 · We bill in advance, so the system may have generated the billing statement for next month prior to recognizing the services are disconnected. I'm sorry to hear you've disconnected your account, but I can definitely take a look into the charges to ensure you're only charged for the dates your services were active.Sep 6, 2022 · Thank you for reaching out over Xfinity Forums @user_80913e. I can certainly understand the worry of an unexpected bill. It is likely that the bill you received will be adjusted for the time you did not have service. At Comcast, we bill in advance. Say hypothetically, your most recent bill printed on 8/25 for service dates of 8/15 to 9/14.Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window.Jul 31, 2023 · Thanks for posting on our community forums. That's a great question, @user_a33489. Typically, we do charge a month in advance. I'd be happy to double-check the account and make sure we provide you with the correct billing cycle dates. Could you please send our team a Direct Message with your name and service address? Our team can take a further ...Claiming a refund from Xfinity is easy. In about four to six weeks after you disconnect your service and return your Comcast-owned equipment, you automatically receive a refund for any remaining credit balance on your account to the last payment method on file. If you don't receive an automatic refund to your last payment method, you'll get ...Scam Offering Xfinity Promotion. Today I received a call regarding an Xfinity promotion. The caller id came up as Xfinity and the offer was to reduce my monthly amount to $90.00 per month. I answered the call and spoke to the person because I had been trying to change my TV package due to a 20% increase in my monthly bill.Qualified customers now receive a one-time credit when reporting their service interruption through the Xfinity Status Center in My Account. To receive the credit, you must login with your XFINITY ID. Please visit https://comca.st/3bOgFmh and click the link, Tell us more about your experience in the Outage Tips section at the bottom of the page.Hello Fbwhite. Sudden increases in fees are usually at the end of a promotional/ discount period. Regarding promotional discounted offers, We offer an introductory discounted rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory discount period offer expires, the price does automatically change to what ...In today’s digital age, staying connected has become more important than ever. Whether it’s managing your cable and internet services, paying bills, or accessing exclusive content,...On the My Account app on X1, go to the Current Bill screen. Use the arrow buttons on your remote to navigate to paperless billing, then press the OK button. Press the OK button to toggle EcoBill to On. Note: You'll only be able to sign up for paperless billing if you have an email address on file. Follow the on-screen prompts to set up ...Does Xfinity charge a month in advance? Your billing cycle starts the day you activate your first line or seven days after your device or SIM card ships (assuming it's delivered successfully) — whichever comes first. Your billing cycle ends one month later, and your payment is automatically charged 20 days after that.Limited to one line of Xfinity Mobile Unlimited Intro for 24 months. Must activate new line within 90 days of Internet order and maintain the line to receive a $45 mobile discount for 24 months. Discount applied to Xfinity Internet bill and will appear on statement within 30 days of Xfinity Mobile line activation.

To set up a one-time payment online: Sign in to your account using your Xfinity ID and password. Click your profile icon from the top-right corner. Select Billing from the drop-down menu. Click Make a payment. Choose Current balance or Pay another amount. Then, select a payment date from the calendar (if applicable).This has been an ongoing issue for the last several months, maybe ever since we added our 5th line in December 2019. I can see my total bill amount, but I can't access the actual bill, which gives the amount of data used by each line on my account. Everything else about the service is great, but this little thing is super frustrating.If Xfinity Mobile is offering device credits when you purchase your device, you must do the following to qualify for device credits: Purchase a qualifying Xfinity Mobile device. Activate new line within 30 days of purchase date or purchase a qualifying Xfinity Mobile device for an existing line, depending on the terms of the promotion.Save Money with Comcast Xfinity an Online Chat Fail. So I immediately took action and did what most internet bloggers would do and started an online chat with customer service. First I played dumb and asked to explain why my bill had risen to such a high rate, increasing by almost $30 per month from the introductory rate.First and foremost: Trust your gut. If a communication, whether it be an email, text message, or phone call claiming to be from Comcast or Xfinity, seems suspicious in asking for payment or personal information, call us at 800-xfinity (800-934-6489) to verify if the communication is legitimate.

Payments made by check may not be reflected in the Xfinity app until the check has cleared. Credit card payments require verification from the clearing house. Payments may take one to three days before they are credited. Pending payments will be reflected in the app. If your service has been suspended due to non-payment, your service will be ...Device payments are charged automatically to the same card you have on file for other Xfinity Mobile charges. You'll see your device charges on your monthly billing statement. Making additional payments on your device may reduce or eliminate the monthly bill credits you're receiving if you qualified for promotional pricing. Learn how to ...…

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. Are you tired of the hassle of paying bills thro. Possible cause: Comcast to Hike Prices, Fees In January 2022. Comcast will raise the price of.